Q: How much is shipping?
Shipping fee will be automatically computed at check out. Usually, it will be between Php 70-150 for the earrings and Php 140-210 for the bags. This is subject to change depending on the volume of the package and your location.
Shipping fee will be waived for purchases of Php 1,400 and above.
Q: Do you ship internationally?
Yes, we ship through DHL. Please note that any duties and taxes imposed by customs will be shouldered by the buyer.
Q: How long does it take to receive the package?
Our customers normally receive the package within 1-3 business days for Metro Manila and 3-7 business days for provincial after the receipt of your payment. International orders usually take 7-15 business days.
If you want to receive your item ASAP, we can send it through Grab Express or Lalamove at your expense. Please send us a message through our Instagram account (@keraandco) for faster correspondence. You may also email us through email@example.com.
Q: What is your mode of payment?
For local orders, we accept COD (for Metro Manila orders only) and direct bank deposit through BPI or BDO. Account details will be sent to you through email.
For international orders, we can receive the payment through Western Union or Paypal. Please coordinate with us directly through Instagram (@keraandco) or email (firstname.lastname@example.org) for the payment details.
Q: Can I refund / return and exchange items?
All packages are wrapped individually by our team to ensure the quality of each item. Hence, we are strictly implementing a no refunding and exchanging policy for all items. Kera and Co will be not responsible for any damages caused by the courier while in transit.
Q: Do you have any physical stores?
We currently have a pop-up exhibit at Tantease-Rockwell Branch located at the 2nd Floor, Powerplant Mall, Makati City. Follow us through our social media accounts- Facebook (Kera and Co) and Instagram (@keraandco) for announcements on future store locations.